1. Introduction
Epoxy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy
explains how we collect, use, disclose, and safeguard your information when you use our
AI-powered flooring visualization platform.
By using our Service, you consent to the data practices described in this policy. If you
do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password
- Payment Information: Billing details (processed by third-party providers)
- Profile Information: Optional profile details and preferences
- Content: Images and data you upload for visualization
- Communications: Messages you send to our support team
2.2 Automatically Collected Information
- Usage Data: Generation history, credit usage, feature interactions
- Device Information: IP address, browser type, operating system
- Log Data: Access times, pages viewed, API calls
- Cookies: Session data, preferences, analytics
2.3 API Usage Data
If you use our API, we collect information about API requests, endpoints accessed,
and response data for performance monitoring and billing purposes.
3. How We Use Information
We use collected information to:
- Provide, operate, and maintain our Service
- Process your transactions and manage your account
- Generate your requested visualizations
- Improve and personalize user experience
- Communicate with you about updates and support
- Send marketing communications (with your consent)
- Monitor and analyze usage patterns
- Detect and prevent fraud or abuse
- Comply with legal obligations
- Develop new features and services
4. Information Sharing
We do not sell your personal information. We may share information with:
4.1 Service Providers
- Payment processors (Stripe, PayPal)
- Cloud storage providers
- Email service providers
- Analytics providers
- Customer support tools
4.2 Legal Requirements
We may disclose information if required by law, court order, or government request, or
if we believe disclosure is necessary to protect our rights, property, or safety.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be
transferred to the acquiring entity.
5. Data Storage and Retention
Location: Your data is stored on secure servers in the United States
and may be processed in other countries where our service providers operate.
Retention: We retain your information for as long as your account is
active or as needed to provide services. After account deletion, we may retain certain
information for legal, tax, or business purposes.
- Account data: Until account deletion + 90 days
- Generated content: 30 days after generation (unless saved)
- Transaction records: 7 years (legal requirement)
- Analytics data: 24 months
6. Security
We implement industry-standard security measures to protect your information:
- Encryption in transit (TLS/SSL)
- Encryption at rest for sensitive data
- Regular security audits and penetration testing
- Access controls and authentication
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the internet is 100% secure. While we strive to
protect your information, we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a machine-readable format
- Objection: Object to certain processing of your data
- Restriction: Request restriction of processing
- Withdrawal: Withdraw consent for marketing communications
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze site traffic and usage
- Personalize content and ads
You can control cookies through your browser settings. Note that disabling cookies may
affect Service functionality.
Types of Cookies We Use:
- Essential: Required for Service operation
- Functional: Remember your preferences
- Analytics: Understand how you use our Service
- Marketing: Deliver relevant advertisements
9. Children's Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal
information from children. If you believe we have collected information from a child,
please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes
via email or through the Service. Your continued use after changes constitutes acceptance
of the updated policy.
GDPR & CCPA Compliance: We comply with GDPR (EU) and CCPA (California)
privacy regulations. For specific rights under these laws, please contact our Data Protection Officer.